Grasshopper Cannabis

Grasshopper Club

Terms and Conditions

By using or enrolling in the Program, you accept and agree to be bound by these Terms and Conditions.

Joining is free and no initial purchase is required in order to become a Grasshopper Club Member. To become a valid Member, you must complete the enrolment process by providing complete and accurate information. You will then be responsible for creating a 4-digit pin to login to your Grasshopper Club account.

In order to enroll in the Club, you will have to register and create an Account with us and provide your name, phone number, and 4-digit PIN. You agree not to let any third party use your account. You are responsible for any and all activity that occurs on your Account. If you suspect any unauthorized use of your Account, you must notify us immediately. You agree to provide us with correct and complete Account information.

If Grasshopper Cannabis determines that a Grasshopper Club Member has abused any of the Club’s privileges or fails to comply with any of the Club’s Terms, Grasshopper Cannabis in its sole discretion, can take such actions as it deems appropriate, including without limitation, suspending such Member’s privileges under the Club, revoking any or all of the points in such Club Member’s Account, and/or revoking the Club Member’s membership in the Program, in each case, with or without advance notice to the Member and without liability to Grasshopper Cannabis.

Points will not be awarded if in Grasshopper Cannabis’s opinion the merchandise purchased will be used for resale or commercial use and any points awarded on such purchases will be forfeited.

Discount offers do not apply to items on sale/clearance.
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Member Rewards may be subject to change depending on inventory quantities. Rewards adjustments are announced 30 days before the change date to allow customers to redeem a prize they are already offered.

You can only collect 1 reward per visit.

Membership is only available to individuals above the age of 19.

Club Members are responsible to advise Grasshopper Cannabis of any change to their contact information. Grasshopper Cannabis will not be responsible for any communication not received by a Club Member, provided that Grasshopper Cannabis sent such communication to the contact information then on file from such Club Member.
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Points are reduced to zero upon closure of a Membership.

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Returns

What is the company's refund policy?

CANNABIS PRODUCT:
All cannabis product is final sale.

NON-CANNABIS PRODUCT:
All unopened and unused non-cannabis product that has been purchased through our online store is available for refund within 14-days of purchase. Product must be in original packaging and customer must have copy of receipt. Sale or clearance items are final sale unless deemed defective.

Any unpaid and uncollected online orders will be cancelled and refunded after 48 hours.

HOW TO RETURN:
To return a product, please contact our sales team at info@grasshoppercannabis.com or phone us at 905-885-8778. Please have your name and order number ready. Once the product is returned, we will credit the original payment method used for purchase.

For more information, please contact info@grasshoppercannabis.com

Thank you for shopping with us.

Privacy

What is the company's privacy policy?

GRASSHOPPER CANNABIS PRIVACY POLICY‍

Grasshopper Cannabis is committed to maintaining the accuracy, confidentiality and security of your personal information. This Privacy Policy describes the personal information that Grasshopper Cannabis collects from or about you, as well as how we use and to whom we disclose that information. Please review this entire document carefully.

CANADA PRIVACY POLICY ‍

It is Grasshopper Cannabis’s policy to comply with the privacy legislation within each jurisdiction in which we operate. Sometimes the privacy legislation and / or an individual's right to privacy are different from one jurisdiction to another. This Privacy Policy covers only those activities that are subject to the provisions of Canada's federal and provincial privacy laws, as applicable.

‍PERSONAL INFORMATION WE COLLECT ‍

We collect and maintain different types of personal information in respect of the individuals with whom we interact. This includes:

contact and identification information, such as your name, birth date, address, telephone number and e-mail address;
personal information related to the goods and services that you seek from us;
additional service-related information concerning the goods and services that we provide to, or receive from, you; and
payment information, including your credit card information.

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WHEN YOU VISIT GRASSHOPPERCANNABIS.COM‍

We may collect information related to your visit to our website, including the IP address and domain used to access our website, the type and version of your browser, the website you came from to access our website, the page you entered and exited at, any website page within our website that is viewed by that IP address, what country you are from, time spent on one of our webpages, bounce rates, pages visited, content consumption, and other e-commerce metrics including products viewed, products placed in carts, cart size, abandoned carts. We use this information to monitor our website's performance (such as number of visits, average time spent, page views) and for our business purposes (such as improvements to our website).

We may place a 'cookie' on the hard drive of your computer to track your visit. A cookie is a small data file that is transferred to your hard drive through your web browser that can only be read by the website that placed the cookie on your hard drive. The cookie acts as an identification card and allows our website to identify you and to record your passwords and preferences. The cookie allows us to track your visit to the website so that we can better understand your use of our website so that we can customize and tailor the website to better meet your needs. Most web browsers are set to accept cookies. However, on most web browsers you may change this setting to have your web browser either: (i) notify you prior to a website placing a cookie on your hard drive so that you can decide whether or not to accept the cookie; or (ii) automatically prevent the placing of a cookie on your hard drive. It should be noted that if cookies are not accepted, you may not be able to access a number of web pages found on the website.

Our website may contain links to other websites that may be subject to less stringent privacy standards. We cannot assume any responsibility for the privacy practices, policies or actions of the third parties that operate these websites. Grasshopper Cannabis is not responsible for how such third parties collect, use or disclose your personal information. You should review the privacy policies of these websites before providing them with personal information.

THIRD PARTY WEBSITE TRACKERS‍

Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files saved on your computer, to help us analyze how our website is being used and improving our website. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. You can also prevent Google from collecting information (including your IP address) via cookies and processing this information by downloading this browser plugin and installing it: http://tools.google.com/dlpage/gaoptout.

Finally, we may use other third-party trackers such as Google Tag Manager, Facebook Custom Audience and Facebook Connect for the same purposes that we use Google Analytics (as explained above).

WHY DO WE COLLECT PERSONAL INFORMATION?

Grasshopper Cannabis collects personal information to enable us to manage, maintain, and develop our operations, including for example:

to establish, maintain and manage our relationship with you so that we may provide you with, or receive from you, the goods and services that have been requested;
to enable you to register and access an account with us;
to obtain and process payments for the products and services that we provide to you;
to be able to review the goods and services that we provide to you so that we may: (i)understand your requirements for our goods and services; and (ii) work to improve our goods and services;
subject to applicable law, to enable us to send our newsletter and marketing/promotional materials to you;
to create Aggregated Information (as defined below);
to be able to comply with your requests (for example, if you prefer to be contacted at a business or residential telephone number and advise us of your preference, we will use this information to contact you at that number);
to protect Grasshopper Cannabis against error, fraud, theft and damage to our goods and property;
to enable us to comply with applicable law or regulatory process; and
any other reasonable purpose to which you consent.

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Please note that our video surveillance systems may collect your personal information when you attend our retail and other locations. Such collection is done:‍

to facilitate a safe and secure environment;
to support an immediate response to an observed or reported incident;
to help us collect certain demographic information (e.g. age and gender) to enable us to better understand who our customers are;
to enable us to know how many customers we have, how they shop, and their shopping preferences;
to protect Grasshopper Cannabis against error, fraud, theft and damage to our goods and property (e.g. by integrating point-of-sale transactional data with videos taken at the time of transactions); and
to enable us to comply with applicable law.

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HOW DO WE USE AND DISCLOSE YOUR PERSONAL INFORMATION?

We may use or disclose your personal information:
as permitted or required by applicable law or regulatory requirements;
for the purposes described in this Privacy Policy; and
for any additional purposes for which we have obtained your consent to the use or disclosure of your personal information.

As above, we may use your personal information to create Aggregated Information for the purposes of managing, maintaining, and developing our operations. Such purposes include: (i) identifying the demographics of our clients, the types of diagnoses that our clients are using cannabis to treat, and the types of strains that are most beneficial for different diagnoses; (ii) creating and selling benchmarks, reports, summary metrics, predictive algorithms; and (iii) developing new or improving our existing products and/or services). In this Privacy Policy, "Aggregated Information" means information that: (i) arises from the compilation, combination and/or analysis of personal and other information; and (ii) is anonymized.

We may use or disclose your personal information without your knowledge or consent where we are permitted or required by applicable law or regulatory requirements to do so.‍

‍WHEN DO WE DISCLOSE YOUR PERSONAL INFORMATION?

We may share your personal information with our employees, contractors, consultants, affiliates and other parties who require such information to assist us with managing our relationship with you, including third parties that provide services to us or on our behalf.

Finally, your personal information may be disclosed:

for the purposes described in this Privacy Policy;
to third party databases for the purposes of verifying your age;
as part of an audit by the Minister of Health;
as permitted or required by applicable law or regulatory requirements;
to comply with valid legal processes such as search warrants, subpoenas or court orders;
as part of the regular reporting activities of Grasshopper Cannabis and its affiliates;
to protect the rights and property of Grasshopper Cannabis;
during emergency situations or where necessary to protect the safety of a person or group of persons; and
with your consent.

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HOW IS YOUR PERSONAL INFORMATION PROTECTED?

‍Grasshopper Cannabis will endeavour to maintain physical, technical and procedural safeguards that are appropriate to the sensitivity of the personal information in question. These safeguards are designed to prevent your personal information from loss and unauthorized access, collection, use, disclosure, copying, modification, disposal or destruction. Unfortunately, we cannot guarantee complete security: (i) unauthorized access, use, or disclosure, (ii) hardware or software failure, and (iii) other events may potentially compromise the security of your personal information.

The security of your personal information is important to us, please advise our team immediately of any incident involving the loss of or unauthorized access to or disclosure of personal information that is in our custody or control.

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QUESTIONS OR CONCERNS

If you have any questions about this Privacy Policy or concerns about how we manage your personal information, please contact our team by telephone or by e-mail. We will endeavour to answer your questions and advise you of any steps taken to address the issues raised by you. ‍

CHANGES TO OUR PRIVACY POLICY

Grasshopper Cannabis\ may make changes to this Privacy Policy to reflect changes in its legal or regulatory obligations or in the manner in which we deal with your personal information. We will post any revised version of this Privacy Policy on our website.

This Privacy Policy was last updated on February 25, 2022.